Our Promise: Love Your GLOWCARTS Purchase or Your Money Back! 💖

At GLOWCARTS LLC, we’re passionate about bringing warmth and beauty to your home garden. We’re confident you’ll love our products, but if for any reason you’re not completely satisfied, we’ve made our return and exchange process as easy and hassle-free as possible. We offer a generous 30-day return policy with FREE return shipping because your peace of mind is our top priority.

1. Return Policy Overview: Your 30-Day Guarantee 🗓️

You have a full 30 days from the date you receive your order to decide if your GLOWCARTS LLC purchase is right for you. If you’re not completely happy, you can return it for a full refund or exchange. No questions asked (well, maybe just a few to help us improve! 😉).

  • 30-Day Window: Returns and exchanges are accepted within 30 days of receiving your order.
  • FREE Returns: Enjoy complimentary return shipping on all eligible returns.
  • Hassle-Free: We’ve streamlined the process to make it as smooth as possible.

2. What Can Be Returned? ✨

We want to make returns easy, but to ensure fairness, here are a few guidelines:

  • New Condition: Items must be returned in their original condition, unused, and with all original packaging and tags attached. Think of it as returning it just as you received it.
  • Complete Packaging: Please include all original packaging materials, manuals, and accessories.
  • Proof of Purchase: A copy of your order confirmation or packing slip is required to process your return.

We reserve the right to refuse a return if it does not meet these conditions. But don’t worry, we’re reasonable and will always try to find a solution!

3. Return Process: Easy Steps to a Refund or Exchange 🚶‍♀️

Returning your GLOWCARTS LLC product is as easy as 1-2-3!

  1. Initiate Your Return: Contact our friendly customer support team at support@glowcarts.store or call us at +1 (801) 566-0666 (Monday – Friday, 9 AM – 6 PM EST). Please provide your order number and the reason for your return.
  2. Receive Your FREE Return Label: We’ll email you a prepaid shipping label and detailed instructions on how to package and ship your item back to us.
  3. Ship Your Return: Pack the item securely in its original packaging (if possible) and attach the prepaid shipping label. Drop it off at your nearest shipping carrier location.
  4. Confirmation: Once your return is received and inspected, we will send you an email notification.

4. Refund Methods and Timeframes ⏱️

We process refunds as quickly as possible! Here’s what you can expect:

  • Refund Method: Refunds will be credited back to your original payment method.
  • Processing Time: Please allow 5-7 business days for the refund to appear on your statement after we receive and inspect your returned item. We know waiting isn’t fun, so we’ll do our best to expedite the process!
  • Notification: You’ll receive an email notification once your refund has been processed.

5. Exchange Policy: Get the Perfect Fit or Style 🔄

Need a different size, color, or style? We’ve got you covered! Our exchange policy makes it simple to get exactly what you want.

  • Initiate an Exchange: Contact our customer support team at support@glowcarts.store or call us at +1 (801) 566-0666 (Monday – Friday, 9 AM – 6 PM EST). Let us know which item you’d like to exchange and what you’d like to exchange it for.
  • Availability: Exchanges are subject to product availability. We’ll do our best to fulfill your request, and if the item is out of stock, we’ll offer a refund or alternative solution.
  • Exchange Process: Once your exchange is approved, we’ll ship your new item to you as soon as we receive your returned item.

6. Return Shipping: On Us! 🚚

We offer FREE return shipping on all eligible returns within the 30-day return window. No hidden fees or surprises! We’ll provide you with a prepaid shipping label, making the return process completely cost-free for you.

7. Damaged or Defective Items 💔

We take great care in packaging our products, but sometimes accidents happen. If you receive a damaged or defective item, please contact us immediately at support@glowcarts.store or call us at +1 (801) 566-0666 (Monday – Friday, 9 AM – 6 PM EST). We’ll work quickly to resolve the issue with a replacement, repair, or refund.

Please provide photos of the damage or defect to help us expedite the process.

8. Non-Returnable Items ⛔

For hygiene and safety reasons, some items are non-returnable. These include:

  • Gift cards
  • Items marked as “Final Sale”
  • Items that have been significantly damaged or altered by the customer

9. International Returns 🌍 (If Applicable)

For international orders, please contact our customer support team at support@glowcarts.store or call us at +1 (801) 566-0666 (Monday – Friday, 9 AM – 6 PM EST) to discuss return options and any applicable shipping fees. Return shipping costs for international orders are the responsibility of the customer unless the item is damaged or defective.

10. Contact Us: We’re Here to Help! 🙋‍♀️

Have questions about our return and refund policy? Our friendly customer support team is here to assist you!

We’re committed to providing you with a positive shopping experience. Shop with confidence knowing that GLOWCARTS LLC has your back! 🎉