At Glowcarts™, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple and transparent return, refund, and exchange process for eligible items.

1. Return Eligibility

We accept returns within 30 days of the delivery date, provided the item:

  • Is unused, unworn, and in original condition
  • Includes all original packaging, tags, and accessories
  • Is accompanied by proof of purchase (e.g., order confirmation or receipt)

2. Non-Returnable Items

The following items cannot be returned:

  • Personalized or custom-made products
  • Intimate, sanitary, or hygiene-related items
  • Perishable goods (e.g., food, flowers)
  • Gift cards or digital downloads
  • Items marked Final Sale

3. How to Initiate a Return

To start a return, email our support team at:
Email Us: support@glowcarts.store

Please include:

  • Your order number
  • Reason for return
  • Photos (if item is damaged or incorrect)

Once approved, you’ll receive a Return Authorization (RA) number along with a prepaid return shipping label.

4. Return Shipping

  • Return shipping is completely free for all eligible returns.
  • We cover the full cost of return shipping, whether due to a change of mind or an issue with the item.
  • Please use the provided prepaid return label and retain your tracking information until your refund or exchange is complete.

No Restocking Fees

We never charge restocking fees for any eligible return or customer change of mind.

5. Refunds

a. Refund Processing

Once we receive and inspect your returned item:

  • You’ll be notified by email regarding the refund status.
  • If approved, your refund will be processed to your original payment method within 10 business days.

b. Delayed or Missing Refunds

If you haven’t received your refund:

  1. Check your bank or credit card account
  2. Contact your payment provider
  3. If you still need help, reach out to us at support@glowcarts.store

6. Exchanges

We’re happy to offer exchanges for items that are eligible for return.

To request an exchange:

  • Follow the return steps above and indicate the product, size, or color you’d like instead.
  • Exchanges are subject to product availability.
  • All exchange shipping is free, both ways.

7. Damaged or Incorrect Items

If your order arrives damaged or is not what you ordered, contact us within 24 hours of delivery.

Provide:

  • Your order number
  • Photos of the item received

We’ll resolve the issue quickly, either with a replacement or a full refund.

8. Contact Information

Business Name: Glowcarts™

Our Location: 38 Kirshon Ave, Staten Island, New York 10314, USA

Phone: +1 917-687-8752

Email: support@glowcarts.store

Business Hours: 9 AM – 6 PM, Monday – Friday (EST)