Return and Refund Policy
We want you to love your purchase from glowcarts.store. This page explains how returns, refunds, and exchanges work for eligible U.S. orders.
1) Return Eligibility
We accept returns within 30 days of delivery when the item is:
- Unused, unworn, and in original condition
- Includes all original packaging, tags, manuals, and accessories
- Accompanied by proof of purchase (order confirmation or receipt)
2) Non-Returnable Items
- Personalized or custom-made items
- Intimate/sanitary/hygiene items
- Perishable goods (e.g., food, flowers)
- Gift cards or digital downloads
- Items marked Final Sale
- Items with missing serial numbers/labels, obvious wear, odors, stains, or damage caused by use/installation
3) How to Start a Return
Email support@glowcarts.store with:
- Order number
- Reason for return
- Photos if the item arrived damaged/incorrect
4) Return Shipping Fees
- Free return shipping for all eligible returns (including change of mind).
- If you choose to use your own label, we can’t reimburse that cost.
- Returned-to-Sender (address issues/non-collection): we can reship (a reship fee may apply) or refund minus any actual carrier charges incurred.
No restocking fees on eligible returns.
5) Refunds
- After we receive and inspect the item, we’ll email your refund status.
- Approved refunds are issued to the original payment method within 10 business days of receipt/inspection.
- Depending on your bank/card provider, posting times may vary.
Partial refunds may apply for missing parts, non-original packaging, or signs of use.
6) Exchanges
We’re happy to offer exchanges on eligible items, subject to availability.
- Start by following the return steps above and specifying the desired product/size/color.
- For faster turnaround, we may ask you to place a new order, and we’ll process your refund once the return is received.
- Exchange shipping is free (both ways) when we manage the labels.
7) Damaged, Defective, or Incorrect Items
If your order arrives damaged or not as described:
- Contact us within 48 hours of the carrier’s delivery scan (include photos of the product and packaging).
- For items lost in transit, contact us if tracking shows no movement for 7 business days or the carrier marks it lost.
We’ll file a carrier claim and, after verification, arrange a replacement or refund. Additional documents (photos/affidavit) may be required by the carrier.
8) Gifts, Bundles & Promotions
- Gifts: Refunds go to the original payment method used to purchase.
- Bundles/sets: Items sold as a set must be returned complete unless otherwise authorized.
- Gifts with purchase: If keeping the main item but returning others reduces you below the promo threshold, the value of the gift/discount may be deducted from the refund (unless the gift is returned unused in original packaging).
9) Processing Notes
- We may decline returns that show excess wear, missing parts, odors, or damage.
- Returns without prior authorization, outside the window, or with insufficient packaging may be refused or assessed partial refunds.
10) Contact
Business Name: Glowcarts
Our Location: 38 Kirshon Ave, Staten Island, New York 10314, USA
Phone: +1 917-687-8752
Email: support@glowcarts.store
Business Hours: 9 AM – 6 PM, Monday – Friday (EST)
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