Privacy Policy

At GLOWCARTS LLC, we’re committed to protecting your privacy. We understand that your personal information is important, and we want you to feel confident and secure while using our website and services. This Privacy Policy explains how we collect, use, share, and protect your information. Think of it as our promise to you to handle your data with care. ❤️

1. Information Collection 📝

We collect information from you in a few different ways:

Information You Provide Directly

This is information you give us when you:

• Create an account: Name, email address, password.
• Place an order: Name, shipping address, billing address, email address, phone number, payment information (credit card details are processed securely by our payment processor – we don’t store them directly!).
• Contact customer support: Name, email address, order details, and any other information you provide to help us resolve your issue. We’re here to help! 😊
• Sign up for our newsletter: Email address. Get exclusive deals and updates! 🎁
• Participate in surveys or contests: Name, email address, and any other information requested for the specific survey or contest.
• Leave a review: Name (or chosen username), rating, and review text. Your feedback helps us improve! 👍

Information We Collect Automatically

When you visit our website, we automatically collect certain information about your device and browsing activity:

• IP address: Used to identify your general location and prevent fraud.
• Browser type and operating system: Helps us optimize our website for your device.
• Referring website: The website you visited before coming to our site.
• Pages you visit on our website: Allows us to understand what products and content are most popular.
• Date and time of your visit: Helps us analyze trends.
• Cookies and similar technologies: (More details in our Cookies Policy below!) 🍪

Information from Third-Party Sources

We may also receive information about you from third-party sources, such as:

• Payment processors: Confirmation of payment and transaction details.
• Shipping carriers: Shipping address verification and tracking information. We want to make sure your order arrives safely! 🚚
• Advertising partners: Demographic information and interests to help us personalize ads.

2. Use of Information ⚙️

We use the information we collect for a variety of purposes, including:

• Processing orders: Fulfilling your purchases and providing order updates.
• Providing customer support: Answering your questions and resolving any issues. We’re here for you! 🙋‍♀️
• Personalizing your experience: Showing you products and content that we think you’ll be interested in.
• Improving our website and services: Analyzing website traffic and user behavior to make improvements.
• Sending you marketing communications: If you’ve opted in to receive them, we’ll send you emails about new products, promotions, and other updates. Unsubscribe anytime! 📧
• Preventing fraud and abuse: Protecting our website and users from malicious activity.
• Complying with legal obligations: Responding to legal requests and enforcing our policies.

We believe in transparency. We will only use your data in ways that are compatible with this policy and the purposes for which it was collected.

3. Information Sharing 🤝

We may share your information with the following categories of third parties:

• Service providers: These companies help us operate our business, such as payment processors (e.g., Stripe, PayPal), shipping carriers (e.g., UPS, FedEx), email marketing providers (e.g., Mailchimp), and analytics providers (e.g., Google Analytics). We only work with trusted partners! 👍
• Advertising partners: These companies help us deliver targeted advertising to you on other websites and platforms.
• Legal authorities: We may disclose your information if required by law or legal process.
• Business transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring company.

We will only share your information with third parties who agree to protect it and use it only for the purposes we have specified.

4. Data Security 🔒

We take data security seriously. We implement a variety of security measures to protect your information from unauthorized access, use, or disclosure, including:

• Encryption: We use SSL encryption to protect your personal information during transmission.
• Firewalls: We use firewalls to protect our servers from unauthorized access.
• Access controls: We restrict access to your personal information to authorized personnel only.
• Regular security audits: We conduct regular security audits to identify and address vulnerabilities.
• Payment Card Industry Data Security Standard (PCI DSS) Compliance: We utilize PCI DSS compliant payment processors to ensure your payment information is handled securely.

While we take reasonable measures to protect your information, no security system is impenetrable. We cannot guarantee the absolute security of your information. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately.

5. User Rights 🙋

You have certain rights regarding your personal information, including:

GDPR Rights (for residents of the European Economic Area)

• Right to access: You have the right to request a copy of the personal information we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
• Right to erasure: You have the right to request that we delete your personal information. (Also known as the “right to be forgotten”).
• Right to restriction of processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Right to object: You have the right to object to the processing of your personal information in certain circumstances.
• Right to withdraw consent: If we are processing your information based on your consent, you have the right to withdraw your consent at any time.

CCPA Rights (for residents of California)

• Right to know: You have the right to request information about the categories and specific pieces of personal information we have collected about you, the sources of the information, the purposes for collecting it, and the categories of third parties with whom we share it.
• Right to delete: You have the right to request that we delete your personal information.
• Right to opt-out of sale: While we don’t *sell* your personal information in the traditional sense, California law has a broad definition of “sale.” We may share information with advertising partners to provide you with more relevant ads. You have the right to opt-out of this type of sharing. (See “Do Not Sell My Personal Information” link on our website).
• Right to non-discrimination: We will not discriminate against you for exercising your CCPA rights.

To exercise any of these rights, please contact us using the contact information below. We will respond to your request within the timeframes required by applicable law.

6. Cookies Policy 🍪

We use cookies and similar technologies to collect information about your browsing activity on our website. Cookies are small text files that are stored on your device when you visit a website.

Types of Cookies We Use

• Essential cookies: These cookies are necessary for the website to function properly. They enable you to navigate the website and use its features, such as adding items to your shopping cart and checking out.
• Performance cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. This information helps us improve the website’s performance.
• Functional cookies: These cookies allow the website to remember your preferences, such as your language or region.
• Advertising cookies: These cookies are used to deliver targeted advertising to you on other websites and platforms. They track your browsing activity and interests to show you ads that are relevant to you.
• Analytics Cookies: These cookies, often from Google Analytics, help us understand how visitors engage with our website, allowing us to optimize user experience and website performance.

Managing Cookies

You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that blocking or deleting cookies may affect your ability to use certain features of our website.

For more information about cookies and how to manage them, please visit www.allaboutcookies.org.

7. Third-Party Services 🔗

Our website may contain links to third-party websites and services. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of these websites and services before providing them with any personal information.

Examples of Third-Party Services We Use:

• Payment processors: Stripe, PayPal
• Shipping carriers: UPS, FedEx, USPS
• Email marketing providers: Mailchimp
• Analytics providers: Google Analytics
• Advertising platforms: Google Ads, Facebook Ads

8. International Transfers 🌍

Your information may be transferred to and processed in countries outside of your country of residence, including the United States. These countries may have data protection laws that are different from the laws of your country. We will take appropriate measures to protect your information in accordance with this Privacy Policy and applicable law.

For example, when transferring data from the European Economic Area (EEA) to the United States, we rely on Standard Contractual Clauses approved by the European Commission.

9. Data Retention ⏳

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

Specifically:

• Order information: We retain order information for 7 years for accounting and tax purposes.
• Customer service communications: We retain customer service communications for 2 years to improve our support services.
• Email marketing data: We retain your email address until you unsubscribe from our newsletter.
• Account information: We retain your account information as long as your account is active. You can delete your account at any time.

After the retention period, we will securely delete or anonymize your personal information.

10. Updates to Policy 🔄

We may update this Privacy Policy from time to time. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.

If we make any material changes to this Privacy Policy, we will notify you by email or by posting a prominent notice on our website.

11. Contact Information 📞

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

We’re always happy to help! 😊

We value your trust and are committed to protecting your privacy. Thank you for choosing GLOWCARTS LLC! ❤️