Have a question? We’ve got answers!

Welcome to our FAQ page! Here, we’ve compiled answers to some of the most common questions about our services. If you don’t find the information you’re looking for, please feel free to contact our customer support team for assistance.

Shipping FAQs

1. How long does it take to receive my order?

  • We typically process orders within 1-2 business days. Standard shipping within the United States takes an estimated 3-4 business days. Order cut off time is 9 AM – 6 PM EST, Monday – Friday Eastern Standard Time (UTAH).

2. Do you offer international shipping?

  • We don’t ship worldwide, currently, we ship to addresses within the United States only. 

3. How can I track my order?

  • Once your order is shipped, you will receive a shipping confirmation email with tracking information. You can use this information to monitor your package’s status and estimated delivery date.

1. What is your return policy?

  • We accept returns within 30 days from the date of purchase for unused items in their original packaging. Some items, such as personalized or custom-made products, are non-returnable.

2. How do I initiate a return?

  • To start a return, please contact our customer support team, and we will provide you with return instructions and, if applicable, a return authorization.

3. What is your refund process?

  • Once your return is received and approved, we will process your refund, typically within 30 business days. The refund will be applied to your original payment method.

1. What payment methods do you accept?

  • We accept Stripe PayPal Payments, which includes major credit and debit cards.

    2. Do you charge sales tax?

    • Applicable sales tax will be added to your order based on your shipping address and in accordance with state and local regulations.

    Contact Us

    If you have any further questions or need assistance we’re here to help!

    Business Information
    Business Name: GLOWCARTS LLC
    Our Location: 9192 S 300 W1, Sandy, UTAH 84070, United States
    Phone: +1 (801) 566-0666
    Email: support@glowcarts.store
    Business Hours: 9 AM – 6 PM EST, Monday – Friday