At Glowcarts, we’re here to help—whether you have a question about an order, need styling guidance, or just want to say hello.

Need to Reach Us?

Business name: Glowcarts
Phone: +1 (917) 687-8752
Email: support@glowcarts.store
Address: 38 Kirshon Ave, Staten Island, New York 10314, USA
Office visits: By appointment only

Business hours: Monday–Friday, 9:00 AM – 6:00 PM ET (closed Saturday–Sunday and on U.S. federal holidays)

Our Customer Service Promise

  • We listen carefully to your concerns.

  • We provide accurate, helpful responses.

  • We resolve issues promptly and efficiently.

  • We treat you with respect, honesty, and professionalism.

Response Times

  • Email/Contact form: Within 1 business day

  • Phone: Answered live during business hours. If we miss you, please leave a voicemail with your name, phone number, and order number—we’ll call back as soon as possible.

Order Help

For the fastest support, include your order number and any relevant photos (for damaged/incorrect items) in your email.

Send Us a Message

For the quickest response, please use the form below. We aim to get back to you within 24 hours during our support hours!