GLOWCARTS LLC

At GLOWCARTS LLC, we want you to be completely satisfied with your experience. This Return & Refund Policy explains how you can return items and request a refund.

1. Returns

  • We accept returns within 30 days of your purchase.

  • Items must be in their original condition, unused, and with all packaging intact.

  • To initiate a return, contact us at support@glowcarts.store or call (270) 268-9705 during business hours.

2. Refunds

  • Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed within 7 business days to your original method of payment.

3. Non-Returnable Items

Some items may not be eligible for return, including:

  • Customized orders (if applicable)

  • Items damaged due to misuse or improper handling

4. Shipping for Returns

  • Customers are responsible for return shipping costs unless the item is defective or damaged.

  • We recommend using a trackable shipping service to ensure your return reaches us safely.

5. Damaged or Defective Items

  • If you receive a defective or damaged item, contact us immediately with photos and details.

  • We will provide instructions for a replacement or refund promptly.

6. Contact Us

For any questions about returns or refunds, reach out to us:
Business Name: GLOWCARTS LLC
Address: 400 Cathedral Mnr, Bardstown, KY 40004
Phone: (270) 268-9705
Email: support@glowcarts.store
Business Hours: Monday – Friday: 9:00 AM – 5:00 PM